Experiencing Data Access Issue in OMS portal for Log Analytics – 12/09 – Resolved

@sherry_keeler Sherry keeler
December 9, 2018
Productivity Hub Page
December 9, 2018

Experiencing Data Access Issue in OMS portal for Log Analytics – 12/09 – Resolved

Final Update: Sunday, 09 December 2018 03:35 UTC

We’ve confirmed that all our systems are back to normal with no customer impact as of 12/08, 23:55 UTC. Our logs show the incident started on 12/08, 23:20 UTC and that during the 35 minutes that it took to resolve the issue around 8% of customers in Australia SouthEast and East US may have experienced data access errors in OMS portal for Azure Log Analytics.

  • Root Cause: The failure was due to issues in one of our back-end services
  • Incident Timeline: 35 minutes – 12/08, 23:55 UTC through 12/08, 23:20 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Sapna

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